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Standard Support

Our standard offering for migration and consolidation solutions delivers an extensive range of services, available Monday through Friday, during Quest Support business hours in a single geographic region (North America, Europe or Asia Pacific).

Business Critical Support

When you undertake a migration and consolidation project, preventing impact to users or business productivity is critical to your organization. Our 24x7 offering provides assistance around-the-clock, including weekends and public holidays. It’s an essential level of service for ensuring a successful, seamless migration without costly disruptions in your environment.

Premier Support

If your organization anticipates ongoing migration projects utilizing Quest’s migration and consolidation solutions, you may require a closer day-to-day relationship with our support team and a more proactive approach to technical assistance. Our highest support offering is tailored to the ongoing migration needs of the enterprise.

A.I.M. Services

Quest’s standard A.I.M. services approach to migration and consolidation delivery is based on years of practical experience in assisting customers to successfully deploy and execute migration and consolidation projects. 

• Assessment
  • Our General Active Directory Assessment with Focus description of services is a good example of our approach and activities undertaken in an assessment 
  • You can also browse our catalog of migration and consolidation services for more details 
•  Installation
  Quest Professional Services consultants work hand-in-hand with key members from your organization to install and configure the product in a test environment and fully document a migration plan that will best suit your needs.   
• Migration
  Using the migration plan and the knowledge gained from the lab installation, we work with your team to install the product in a production environment and run a pilot migration. From there, we lend support to manage the entire migration.

Our experts know what to look for, and they have access to Quest solutions such as MessageStats and Reporter to gain essential insight into trends and issues while working with your team to review and document your environment. The result is a migration and consolidation plan tailored to your unique technical environment and business objectives.

Pre-Packaged Implementation Offerings

We also offer pre-packaged implementation services, if you’d prefer a short-term engagement to get your project off on the right foot. Once the initial work is done, you’ll be able to determine whether additional services are required. 

Services and offerings vary by region. If you are outside of North America, contact your Quest representative for information on Professional Services in your region.

Custom Training Options

If you don’t see a course in our training catalog for the product you are interested in, our instructors will work with you to create training tailored to your technology environment and training objectives. We also have experts available at a fixed daily rate to ensure that your team receives the knowledge they need to fully utilize our products in your unique environment.  Contact your account manager or contact us directly via email at training@quest.com to determine if this is the right option for you.

Prescheduled Public Virtual Training

Our public virtual training courses provide a cost-effective means of training individuals without incurring the expense of private virtual or on-site courses conducted solely for members of your organization. If you’re interested in seeing a prescheduled private virtual training option for a migration and consolidation product, please email us at training@quest.com or contact your account manager. If there is enough demand, we can schedule a public course as needed.  

Private Virtual or On-site Training

For instruction tailored to your environment and conducted exclusively for your organization, our private virtual training is the most cost-effective option to receive hands-on instruction and labs tailored to your unique environment and needs. Private on-site training with a course customized for your organization is also available for up to eight students at the location of your choice. Browse our training catalog to view all courses.

Training offerings vary by region. If you are outside of North America, contact your Quest representative for information on the training options in your region.

Business and Technology Planning Services

True ROI comes when the technology optimizes your business. Our business and technology planning services ensure that our migration and consolidation solutions are implemented in alignment with your strategic business objectives to streamline the deployment and execution of your migration without disrupting the productivity of your business.

Our consultants are available to assist you in post-implementation review of our products within your environment to ensure that the products and utilization processes remain in step with your evolving business objectives and technology environment.

The availability of specialty services varies by region. If you are outside of North America, contact your Quest representative for information on these services in your region.

Staff Augmentation Services

If you’re looking to boost your IT service levels without hiring additional personnel, rely on Quest to augment your staff with experienced, certified consultants.

Health Check Services

Our consultants are available to assist you in post-implementation review of our products within your environment to ensure that the products and utilization processes remain in step with your evolving business objectives and technology environment.

The availability of specialty services varies by region. If you are outside of North America, contact your Quest representative for information on these services in your region.